As a designer, I work in ideas. But I also must work with people. If I could distill everything that I’ve learned as a designer down to one thing it would be this: Ideas are excellent; people are essential. People are not only vessels for ideas, they bring them into form. Designers sometimes think they are responsible for both discovering ideas and executing them, but at some point our ideas must live beyond us. They are shared with co-creators, with clients, with stakeholders, with audiences we may never meet.
Read MoreDear Hoop Dreams, Our nonprofit wants to share information about our programs with Latino individuals. In addition to translating text into Spanish, how else do you suggest we tailor our materials for this audience? Lost In Translation
Dear Lost in Translation, Thank you for asking this question, which I believe will open doors to increased understanding for hopefully many readers. I have one simple recommendation: Get help from those with experience.
Read MoreRecent events have led me to give considerable thought to dominant hierarchies, their inevitable collapse, and how we can best transition to a different, more balanced social network. I believe that much of this transformation is fundamentally about how we think of power. In 1959, social psychologists French and Raven described five bases of power...
Read MoreA couple months ago, I was fortunate to be able to attend the Collective Impact Summit where a wide range of topics related to working collaboratively were discussed. Naturally, the whole time I had my eyes peeled for ways that relevant knowledge is not only being captured but is being transferred. Since then, I've run across a few extra examples of how folks are using visuals in particular to share insights about collaboration. Here are ten visuals I recreated to synthesize my learning. I believe they describe just about everything there is to know about Collective Impact to date.
Read MoreDid you know that employee time spent in collaborative activities has increased by more than 50% in the past two decades? Making this time count is important but it can also be challenging. Whenever individuals come together to solve problems they will be faced with competing needs. Groups must keep in mind that communication tools will need to help individuals get their social needs met while also advancing the group’s ability to execute tasks. Visuals can play a key role in maximizing time spent together and ensuring that these needs are not in competition.
Read MoreMany of us have heard colleagues complain about team efforts that feel like “herding cats” or “rearranging chairs on the Titanic.” It is very common for group members to report dissatisfaction with meeting processes in particular. This can become a vicious cycle because an individual’s engagement with the group will largely depend on their perception of the group. While many may realize that their group is stuck, few may realize that miscommunication is at the root.
Read MoreI work with organizations who are constantly asking what it means to work together and who are braving new frontiers when it comes to doing it better. From them I have learned that collaboration may be easy to talk about but it is often difficult to do in practice (and even harder to measure). I've witnessed that one of the most challenging requirements for teamwork is keeping everyone engaged. Interestingly, researchers have unveiled a paradox here: the best collaborative efforts are the result of BOTH creating safe space for everyone to contribute equally AND intentionally supporting those who add the most value. Here I will describe how I think these aims might best be balanced using the process and framework of design thinking.
Read MoreIt has come time for some final suggestions for how you can best care for yourself in order to have the strength you need to make change in this world. If you know much about me, you probably know I can't really talk about change without talking about nature. So it shouldn't surprise you too much that this last part is all about how to use its power in your life.
Read MoreThe great paradox of change is that while it must begin and end with ourselves, we absolutely cannot do it alone. Of course, no one can do self-care for us, but we also can't fully care for ourselves without receiving the support we need from others.
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